Service Policy

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ZiCON Cloud — Service Policy

Website: https://www.ziconcloud.me

At ZiCON Cloud, we are committed to delivering reliable, secure, and scalable AI, Cloud Computing, and Blockchain solutions that empower organizations to innovate with confidence.

This Service Policy outlines the terms and conditions that govern the delivery, access, and usage of ZiCON Cloud’s services.

1. Purpose

This Service Policy defines:

• The scope of services provided by ZiCON Cloud.
• The rights and responsibilities of both ZiCON Cloud and its customers.
• The performance standards, limitations, and support mechanisms related to our cloud-based services.

By using any ZiCON Cloud service, you agree to comply with this Service Policy along with our Terms of Use and Privacy Policy.

2. Scope of Services

ZiCON Cloud provides a range of technology-driven digital services, including but not limited to:

• AI and Machine Learning Solutions – data analytics, automation tools, and intelligent workflow systems.
• Cloud Computing Services – cloud hosting, storage, computing power, and virtual infrastructure.
• Blockchain Solutions – decentralized storage, transaction validation, and tokenized operations.
• API and Developer Tools – integration, data access, and AI model deployment tools.
• Enterprise Solutions – business-grade products for organizations, institutions, and developers.

ZiCON Cloud continuously improves its services and reserves the right to update, modify, or discontinue any feature or service component at any time.

3. Service Availability

Uptime Commitment: ZiCON Cloud strives to maintain a 99.5% uptime for all critical cloud services under normal operating conditions.

Planned Maintenance: Scheduled maintenance or system upgrades may result in temporary downtime. Users will be notified in advance via email or dashboard alerts.

Unplanned Outages: In case of technical failures, ZiCON Cloud will work promptly to restore service continuity.

Service credits may be offered in line with our Refund and Compensation Policy, where applicable.

4. User Responsibilities

By using ZiCON Cloud services, you agree to:

• Provide accurate account and billing information.
• Maintain the confidentiality of your login credentials and API keys.
• Use our services lawfully, in compliance with all applicable laws and regulations.
• Avoid using the platform for malicious, fraudulent, or unethical purposes, including spam, malware, or unauthorized access attempts.
• Respect intellectual property rights and data privacy obligations.

Violation of these responsibilities may result in suspension or termination of your account.

5. Data Ownership and Security

• Data Ownership: You retain ownership of all content and data that you upload, process, or store using ZiCON Cloud services.
• Data Usage: ZiCON Cloud only accesses or processes your data as required to deliver, secure, or support the services you have subscribed to.
• Security Commitment: We use advanced encryption, firewalls, and continuous monitoring to safeguard data against unauthorized access, loss, or alteration.
• Backup & Recovery: Regular backups are maintained to ensure service reliability and data recovery in case of disruptions.

For more details, please refer to our Privacy Policy.

6. Service Modifications

ZiCON Cloud may introduce new services, update existing ones, or discontinue certain offerings. When material changes are made that could impact existing users, reasonable advance notice will be provided through email or platform announcements.

7. Support and Assistance

• Support Channels: Customers can reach our support team via email at admin@ziconcloud.me or through the customer dashboard.
• Response Time: We aim to respond to support inquiries within 24–48 business hours.
• Priority Support: Enterprise clients with premium plans receive faster response times and dedicated technical support.
• Self-Help Resources: Knowledge base articles, FAQs, and tutorials are available on our website to assist users in resolving common issues.

8. Service Suspension and Termination

ZiCON Cloud reserves the right to suspend or terminate a user’s access to services in the following situations:

• Breach of this Service Policy or Terms of Use.
• Illegal or unauthorized activity on our platform.
• Non-payment of subscription or service fees.
• Actions that may harm the integrity, performance, or security of ZiCON Cloud systems or users.

Suspended users may contact our support team to resolve outstanding issues or reinstate access.

9. Service Limitations

While ZiCON Cloud strives for excellence, the following limitations apply:

• Service performance may vary due to internet connectivity, third-party networks, or user-side configurations.
• ZiCON Cloud is not liable for delays or failures caused by events beyond its control, including natural disasters, cyberattacks, or government actions.
• Some advanced AI and blockchain features may have usage caps, data limits, or additional fees depending on your plan.

10. Confidentiality and Compliance

ZiCON Cloud ensures all customer data is handled in accordance with international data protection laws, including GDPR and applicable local regulations. All internal personnel and partners handling user data are bound by strict confidentiality obligations.

11. Feedback and Suggestions

We welcome customer feedback to improve our products and services. Any feedback, suggestions, or ideas submitted to ZiCON Cloud become our property for future product development, without any obligation for compensation.

12. Updates to This Policy

ZiCON Cloud may revise this Service Policy periodically to reflect updates in our technology, legal requirements, or business practices.

The latest version will always be available on our website at:

🔗 https://www.ziconcloud.me/service-policy

Continued use of our services after updates signifies your acceptance of the revised policy.

13. Contact Information

For any questions, support requests, or policy concerns, please contact:

ZiCON Cloud — Customer Support Team

📧 Email: adim@ziconcloud.me

🌐 Website: www.ziconcloud.me

🏢 Office: Office No. 3078, 3rd floor, Giga Business Complex, Islamabad.